Credit Policy

Providing Inpatient and Outpatient Pediatric, Adult, Geriatric, Obstetrics, and Endoscopic care for you and your family

Midlands Family Medicine

North Platte Clinic

611 West Francis St Suite 100

North Platte, NE 69101

Phone: 308.534.2532

Fax: 308.534.6615

Email us here

It is important that you have a thorough understanding of our credit policy. A complete credit policy is available in our office. Please be sure to pick one up when you visit our clinic, or, we will be glad to mail you a copy upon your request.

MINIMUM PAYMENTS

On any outstanding balance or charge incurred, the minimum required payment a patient must make each month is $25 or 20% of the outstanding balance whichever is greater.
Smaller amounts will not be acceptable because it could take years to pay off some accounts if minimal monthly payments are made. The payment may not even be enough to cover any monthly interest accrued. If you do not have insurance, you have 30 days from the date the charge was incurred to make the minimum monthly payment. If you do have insurance, we will wait a reasonable time, usually sixty days to see what your insurer will pay on the claim and then transfer the unpaid balance to you. Once the balance is transferred from the insurance company's responsibility to your responsibility, you must begin making the minimum required monthly payments.
Upon default (where the minimum required monthly payment has not been made) the balance that you are responsible for will be turned over to our collection agency.

TURNING YOUR ACCOUNT OVER TO A COLLECTION AGENCY

Patient due balances greater than 90 days old and for which we have not received the minimum required monthly payments as described above would be turned over to our collection agency, Credit Management at 105 North Wheeler Street in Grand Island, Nebraska 68801. Their telephone number is 1-800-658-4447. If your account has entered collections, you will receive a notice from the collection agency. Any payments that you make on a balance that has been turned over to the collection agency will have to be mailed to the collection agency.
If your account has been sent to the collection agency, then the patient due balance is at least 90 days old and you have not made the required minimum payment in over a month. After reaching this point it is in the hands of the collection agency and we will not take the account out of collections. We send statements out on a monthly basis so you would have been notified several times of the balance that you owe unless you have not provided us with your current correct mailing address.

INTEREST

Interest shall begin to accrue when account balances reach 90 days old. For small balance accounts with amounts over 90 days old, a minimum interest charge of 35 cents will be assessed.

DIVORCE/SEPARATION/BILLING DISPUTES AMONG FAMILY MEMBERS

We do not get involved in billing disputes among family members and will not split bills out among family members. We will bill the guarantor the party responsible for the account. Family members must pursue disputed amounts from each other.

ACCOUNTS TIED UP IN LENGTHY DISPUTES

For accounts tied up in lengthy motor vehicle accident settlement procedures, workman's compensation payment procedures, insurance company disputes, disputes with lawyers, etc., we will work with the parties involved to facilitate payment. We will not, however, wait indefinitely for the settlement to take place.
You are responsible for any account balance that you have incurred. We were not involved in the selection of your insurance and cannot be held responsible or bear the consequences of your insurance company not wanting to settle or pay in a timely manor. After a reasonable time, no longer than 120 days, the clinic will pursue payment from you.

COURTESY CLAIM FILING

We file your insurance claim with your primary insurance company as a courtesy procedure for you. We will always need your current updated insurance plan information. Please promptly inform us of any changes in your insurance.

PAYMENT METHODS

The clinic accepts VISA and MasterCard payments along with cash and personal checks. You may also pay your bill any time, night or day, on-line with your credit card.

NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL

If you think your bill is wrong, or if you need more information about a transaction on your bill, notify us as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared.